“Your Twitter Account is Currently Suspended”
My account, “lynnjonesie” was progressing nicely, so I just figured it would be fun to build another one for more exposure. I know many Tweeters do it and even have multiple accounts.
At the time I thought it was a great idea, but now………..I am not so sure.
I carefully chose my name “sweet-sums”, a gravatar and a background that I thought looked very nice. I was pleased and excited to begin! So I loaded my Tweet Adder account with tweets and on January 17, I set everything in motion.
The next morning I log in to admire it :) and do some tweeting. But, there was that bar across the top with the words: “Your Twitter account has been suspended.”
What? My heart sunk. What did I do wrong? I felt sick. I’ve been rejected!
I sent in a ticket to ask why my account was suspended. Of course, I got the standard Support ticket email back to review all the rules of Twitter. If I felt I was not in violation of any rules, then I could respond back to them.
The only thing I could figure is that I followed too fast. So I responded very sweetly and politely and assured them I would do everything I could to behave. :) I mean, how could they pick on my sweet, cute little Twitter account? I barely had any followers yet and only a handful of tweets.
After bothering them a couple times because I had not heard from them, I received this email on Jan 27:
“Your account was suspended because it appears you may be managing a number of Twitter accounts. Creating serial or bulk accounts with overlapping uses is a violation of the Twitter Rules; as a result, all of the accounts created have been suspended pending more information being provided.
Please respond with the following information:
a) a list of the accounts that you have created and which of these you would like to have reinstated, and
b) your planned use for the accounts.
The Twitter Rules can be found here: http://support.twitter.com/articles/18311”
I responded with the necessary information, assuring them I was not guilty as charged, so would they give me my little Twitter account back, pretty please.
On Jan 30 they un-suspended my account.
On Jan 31 they suspended my account.
Oh my gosh! What is going on….I wondered and even asked them that. I am absolutely harmless and am not hurting anyone! In fact, I love posting encouraging, inspirational quotes along with business links interspersed in there every so often. I am a nice upstanding Twitterer!
My goodness, I see mass followers, mass tweeters, foul language, pornography, bad attitudes and the like on Twitter and they want to suspend me? I was dumb-founded to say the least! I had not even turned my Tweet Adder account on for fear of being suspended, so I knew that was not the problem here.
Of course I immediately sent in a support ticket. Having not heard from them for several days, I sent in another ticket on Feb 26 and I heard back from them with what I think was a form letter but I singled out this paragraph:
“While we strive to avoid mistakes, it’s also possible that your account was suspended in error. If after reviewing the Rules, you have no idea why your account was suspended, just reply to this email indicating as much, and we’ll take another look at your case. Our apologies if the error turns out to be ours.”
I agreed with them and assured them that it was INDEED a mistake on their part.
On Feb 29 my “sweet_sums” account was un-suspended. I was very grateful!!!!
However, it was short lived.
On March 1, my account was suspended again. This is #3.
By this time I have lost my sweetness. I want to know why they are playing with me!
I received this message from them after sending in my support ticket:
“Twitter has automated systems that find and remove multiple automated spam accounts in bulk. Unfortunately, it looks like your account got caught up in one of these spam groups by mistake.
I’ve restored your account; sorry for the inconvenience.”
Whoo hoo! I have my account back on March 1.
On March 4, I receive a a message that Twitter received a request to reset my password. I am not sure what that is all about, but for the 3rd time I change my password.
I enjoy my new account, get a few followers, follow others, post a few tweets, retweet nice tweets every day but am being careful to not set Tweet Adder running. I do not want to take any chances of getting my account shut down again. I will give it some time and then maybe set Tweet adder to work with “sweet_sums”, but not just yet.
The pleasure was short lived.
On March 7, my account is suspended again….for the 4th time.
This time when I sent in a support ticket, I speak in CAPITAL LETTERS because I feel like shouting! I am gratefully surprised I had it for more than 1 day, and I thank them for that. lol
There is no more sweetness or love here anymore.
I think I’m done. If they un-suspend my account, that will be okay.
If not……….I am perfectly fine with that decision.
I don’t understand all the ins and outs of their reasoning and decisions, but I am weary trying to figure it out. Life is too short to have this mental strain in my life.
What I thought was a great idea……….well, I am beginning to think it was a bird-brained thinking after all.
I write this wondering if anyone else has had this problem or if the Twitter police are just cracking down lately. Any comments or experiences are welcome.
Happy tweeting everyone!